This article applies to Nelio A/B testing versions prior to 5.0.
If you are looking for documentation for our newest version, please bookmark neliosoftware.com/testing/help/
When you report a problem, the first thing our developers do is try to reproduce the issue on our testing sites. If they can replicate the issue, then they solve the problem and update the plugin. Now if they can’t replicate the problem you’re reporting, then it’s impossible for them to fix it.
You’re probably wondering, why can’t these smart developers replicate the problem that you’re having? Well that’s because each site is different. There are different web hosting environment and different combination of plugins / themes. One or more of these variables can be causing the issue. When a plugin developer is testing Nelio A/B Testing, they don’t have any other plugins activated, and they’re using the default WordPress theme.
This is why sometimes the problem that you encounter is specific to your site. Maybe it’s a bug with a theme that you’re using or with a combination of other plugins that you have installed.
In order for our developers to fix the problem, they must know what’s causing the issue. This is why they ask for your WordPress admin access, so they can have all the same variables.
Fortunately, you do not have to give our developers admin access to your live site. What our developers need is the same environment as your live site (i.e same host, same plugins installed, same themes, and same settings).
The solution is to give them access to a staging or test site. In short, you need to install WordPress on a subdomain like testing.yoursite.com, and make sure that it has the same theme and plugins. Next, you need to ensure that you are getting the same problem on this test site as your live site (which you should). But don't worry about that, in most cases, you can ask your web hosting company’s support team to create a staging environment for you. Just ask them to replicate the site on a subdomain, and they can do it much faster than you. In fact, some managed WordPress hosting providers already include this for you in their hosting plans.
Once you have the staging / test site, then you can give the plugin developer admin access to that. It’s good to have a staging environment in place (even you can test new things there first), so think of this as an investment.